FAQ

Do You Accept Insurance?

We are an in-network provider for BCBS PPO, Aetna, Humana, UBH / United Healthcare, PHCS, Medicare and self -pay. If you are out of network, we will provide you with a statement including the information you will need to obtain reimbursement from your insurance carrier.

How do I get to your office?

We are located at 1979 N Mill Street, Suite 202, Naperville, IL 60563. If you are coming from I-88, our office is in between the Winfield exit and the Naperville exit off of Diehl Rd.

 

We are a 1/2 block north of the intersection of N Mill St. and Diehl Rd., in a large, two-story building with glass arches.

How do I cancel or reschedule my appointments?

Please contact your therapist to cancel or reschedule your appointment. We do have a 24 hour cancellation policy. If you do not cancel a session prior to 24 hours of your scheduled appointment, you will be charged $100.00 (flat fee) for the session. This is charged to the client, not the insurance company.

What happens in therapy?

When you first come to therapy you will have completed our Intake paperwork and the therapist will go over any questions and discuss our policies. The first session is a “get to know you” session where the client will be able to express where they are at and any goals for treatment.  The next few sessions we will continue identifying needs and developing strengths to build on. We will be collaborating to develop objectives for treatment working towards a specific goal in mind. The therapist will continue to work on developing and refining these skills to help the client achieve their highest self.

How do you handle after hours emergencies?

Phone and email messages are retrieved on weekdays from 8:00 AM to 8:00 PM. We make every effort to return all calls on the same business day. However, if you are experiencing a life threatening emergency please go to the nearest emergency room.
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