FAQ

Do you accept insurance?

We are an in-network provider for BCBS PPO, Aetna, Optum-UBH / United Healthcare, Medicare and self -pay. If you are out of network, we will provide you with a statement including the information you will need to obtain reimbursement from your insurance carrier.  However, we cannot guarantee reimbursement.  This is at the sole discretion of your insurance provider.

How do I get to your office?

Naperville Location:  1979 N Mill Street, Suite 202, Naperville, IL 60563. If you are coming from I-88, our office is in between the Winfield exit and the Naperville exit off of Diehl Rd.

 

Frankfort Location: 9875 W. Lincoln Hwy, Suite 104, Frankfort, IL  60423

 

Chicago Heights Location:  222 Vollmer Road, Suite AA2, Chicago Heights, IL 60411

How do I cancel or reschedule my appointments?

Please contact your therapist to cancel or reschedule your appointment. We do have a 24-hour cancellation policy. If you do not cancel a session prior to 24 hours of your scheduled appointment, you will be charged $100.00 (flat fee) for the session. This is charged to the client, not the insurance company.

What happens in therapy?

When you first come to therapy you will have completed our Intake paperwork and the therapist will go over any questions and discuss our policies. The first session is a “get to know you” session where the client will be able to express where they are at and any goals for treatment.  The next few sessions we will continue identifying needs and developing strengths to build on. We will be collaborating to develop objectives for treatment working towards a specific goal in mind. The therapist will continue to work on developing and refining these skills to help the client achieve their highest self.

How do you handle after hours emergencies?

Phone and email messages are retrieved on weekdays from 8:00 AM to 8:00 PM. We make every effort to return all calls on the same business day. However, if you are experiencing a life-threatening emergency please dial 911 or go to the nearest emergency room.

Do you provide teletherapy?

Yes, we do. Teletherapy goes by many names, including TeleHealth, online counseling, and video therapy. Whatever name you call it, these virtual counseling services allow us to keep up your therapy sessions or offer counseling visits for new clients even when you can’t make it into the office.

We do everything we can to create a comfortable, relaxed, supportive environment for your online therapy sessions. We know it may feel a little different at first, but many people find they feel more relaxed talking to us from their own homes. Best of all, there’s no need to miss a session if you’re out of town, sheltering-in-place, or you can’t fit regular visits into your schedule.

 

We make it easy to schedule an appointment with us in one of our three Chicagoland offices or online. You can call us at (630) 281-2496 or complete the request form on our site for more information. For optimal convenience, we even offer online scheduling through our patient portal. To get started – visit us online at https://www.counselingworks.com/contact-us/

 

If you already know which clinician you’d like to work with, you can schedule a 20-minute consultation phone call with them. This gives you the opportunity to get to know the clinician a little better before scheduling a full session.

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